You purchased a seat - not attending takes a seat, from another, paying customer.   This is no different to purchasing a ticket/seat to a concert, stage show, etc. When you purchased a seat, you weren't engaging/hiring, you were purchasing a seat at our event.   It is your/your staffs responsibility to manage your/their schedules, reminders, and attendance, and ensure you are aware of our T&C's.

No, unfortunately due to limited spaces on the course we can no longer do this. The EWRB process means we can not load your results with separate dates for ECT and FA/CPR, so we must be able to see that your FA training will suffice for the majority of the 2yrs, of your electrical registration.

Due to the EWRB requirements, we can not accept FA certs for cross crediting, that are older than 3 months old.  The EWRB needs to be satisfied that while you may have gained FA training elsewhere, it must cover you for the majority of your electrical licensing period.   This is not something Upstage has decided to do on our own - we do understand this may be frustrating, however we do hold a contract to provide these courses for electrical workers and need to honor our obligations as such.

If you have done your electrical refresher with another provider, you will need to do a FA/CPR course, and ask them to load your results for you as they are your training provider in this instance.

No you don’t. However we will need evidence that you have done this.

The evidence must detail to what level of training you have undertaken. It is our responsibility to make sure you have been trained to the boards expectations, so we must be able to verify this before we can submit your competency to the EWRB.

Training must have been completed in New Zealand and meet the requirements of 6401 and 6402 (or 26551 and 26552). Your certificate, as required by the EWRB, must be no older than 3 months old.

Please contact us.

In some parts of the country we are working with other organisations, and these organisations also have their own set costs.   If we need to we will pass your query on to the right place to get the information you require.

Everyone will receive an invoice via email (or your employer if they are paying).  This is sent directly from Xero, our accounting software, and is from Upstage Productions Trust.

We do require you to supply us a physical address, for yourself or the business who is paying, so we can create you an account inside Xero.  This information is not shared with third party services and is treated with 100% privilege and respect; it is not used to send you any promotional information about our course's - if you wish to receive that information please subscribe using the option on our homepage to receive this via email.

Please check your spam/junk folders if you do not receive your invoice. as it is usually sent the day we process your purchase.

This is due for payment no later than 72hrs prior to your course, and terms and conditions will apply to all seat purchases.

We are a small at home business and do not have merchant facilities, so are unable to accept payment via credit card.    Our account details will always be on the bottom of your invoice.

The course start time may vary. It will be listed on the information sent to you when you book your course.

Our terms and conditions will be on the bottom of your booking confirmation email, and in most cases they are also on your invoice.   Changes to this will be at the discretion of the director only.

We always prefer to work with you in a way that is fair to the customer, while still considering that seats on our course are paid for, and are limited.  Your circumstances will be considered fairly.

Most of the time our courses are full.   If you cancel with less than 72 hrs notice, and we are able to fill your spot on the course, we will happily refund the cost of your seat, in full.

Everyone has 1 free reschedule, so if life happens and you need to reschedule, we can do this for you at no additional cost.  When you contact us please give us as much information as possible - everything will be treated in the strictest of confidence.  A free reschedule is not applied if you forgot to attend the course you were booked in to (please see the question below this one). 

Absolutely. Please get in touch via "CONTACT US" tab, and we will work out a schedule that is suitable for us all.  You will either need to have 14 people or agree to be charged at the price for 14 attendee's.

Our instructors have their own full time employment, outside of these courses, so a private course will be scheduled at a time that is mutually agreeable.

The board does not require us to issue certificates for refresher courses. We submit your details direct to the EWRB, and your license card is evidence of your attendance every 2 years. However we do have the option for you to order a PDF cert when you book via our website, and this will be emailed to you after your course.

Yes absolutely.    Our courses cover both Electrical Safety + Testing Assessment (classroom session and practical assessment).   We can also help you with the  Safe Working Practices (SWP) modules and US:32607 just get in touch with us.

This training is designed to prepare a trainee before they enter the workplace with essential knowledge, skills and competence to identify hazards and apply appropriate practices to ensure safety is maintained. In most cases a trainee must have completed safety training to the required level no later than 3 months after the date their Limited Certificate is issued.

We are not required to register any unit standards with NZQA as Safety Training is only an EWRB requirement, not a formal qualification.

Yes, please get in touch, and let us know you have been registered outside of NZ.

More information can be found here - https://www.ewrb.govt.nz/becoming-an-electrical-worker/registering-with-overseas-qualifications-experience/

Yes certainly, contact us at any time. You can also check out www.electricalforum.co.nz where there are many experts available to assist. Our trainers do all have full time employment outside of our EWRB courses, so a reply won't be instant, however we do aim to respond to you within 72hrs.